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Description of cover provided by manufacturers for items ordered through the TELA scheme

Items ordered through the TELA schemes are not covered by the Consumer Guarantees Act. This is because schools, businesses and government departments are not recognised as consumers and because the goods available through the scheme are intended for commercial use.
Because of this the scheme has introduced minimum warranty and support requirements for manufacturers that supply to the scheme. These policies have been introduced for the benefit of schools to help provide a similar level of support.
The information provided in this article is intended as a guide only. For full and up-to-date information when making a claim or if you have a dispute with a manufacturer for one of the products covered in this article or if you wish to query any aspect of warranty cover, please contact the TELA Helpdesk. Contacts.
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What products are covered in this article?

This article describes the cover provided for TELA laptops and projectors but does not cover third party goods, for example desktop computers or servers.
The items that are covered are laptops ordered through the TELA Laptops for Teachers and Laptops for Principals schemes, projectors ordered through the TELA Classroom Projectors scheme and consumables for these items that have been ordered through the scheme. Edit

What products aren't covered in this article?

Products ordered from third party suppliers, including those that link through the TELA ordering web site may be subject to that supplier's own warranty support policies. Such products fall outside of the provisions of the TELA scheme. Edit

What cover is provided?

- The manufacturer provides a three year warranty for parts and labour for the product.
- The manufacturer provides a minimum one year warranty for batteries in new laptops and a minimum 90 days warranty for batteries replaced in laptops under warranty.
- The manufacturer provides at least a 90 day warranty for all projector lamps.
The Ministry TELA Scheme prescribes a range of warranties and protections for schools through the policies and contracts it holds with suppliers. Except for those warranties and protections prescribed by the Ministry TELA Scheme no other warranties either express or implied by law are made with respect to these goods. If you have a query regarding a manufacturer's warranty or service performance, please contact the TELA HelpDesk. (Contacts). Edit

Acceptance of Goods

If you receive an item that is different to that ordered you have a limited time to notify the scheme. You also need to contact the scheme if an item arrives broken or faulty. Please go to the Returns information section for details regarding returns.