1. Software related issues are not covered by warranty unless they are acknowledged in the manufacturer’s terms and conditions of warranty.
2. All non-warranty work for Toshiba units will incur a minimum (30) thirty minute labour charge of $46.00+GST (forty six dollars plus GST and freight).
3. A labour charge of $46.00+GST (forty six dollar plus GST and freight) is payable on Toshiba and HP computers collected or received from schools where no fault is found.
4. The school may be charged a negative pickup charge if an item that needs to be collected from the school for a warranty or indemnity repair is not ready for collection at the time agreed to by the school and the repairer.
5. The repairer is only liable for data loss that is the result of negligence. The repairer’s obligation will be limited to taking all reasonable and practicable steps to reinstate any data if the school can provide a backup or as a minimum, the repairer will reinstate the Ministry software image without charge. The repairer is not required to re-construct data.
6. The backup of software and data is the school’s responsibility unless otherwise agreed between the school and repairer. Should a hardware fault prevent the school from backing up the computer, it is the school’s responsibility to advise the repairer. If any warranty repair requires the replacement of the hard disk, the repairer will transfer any software and data that can be reasonably recovered to the replacement hard disk. In the event that this is not possible, the Ministry standard image will be loaded on the replacement hard disk.
7. Repairer is not responsible for any consequential losses resulting from the failure of the computer other than those remedies provided by law.
8. When equipment is damaged in transit, the sender maybe liable for replacement or reinstatement of the equipment where the goods were incorrectly packaged. The minimum requirement is for each item to be packed in its original box OR for each item to be packaged in a robust corrugated cardboard box with 5cm clearance on all sides that is filled with a soft shock absorbent material. Where possible, any electronic goods should be wrapped inside a plastic bag before packing to prevent water intrusion.
9. Courier transit to and from the Repair Centre is not included in any contractual repair turn-around time other than is specified contractually by the Ministry of Education.
10. For Indemnity or Insurance claims, schools must enclose a completed claim form with the equipment.